RETURN POLICY
RETURNS
Thank you for shopping with Skye5 Boutique. It is our goal to do all that we can to insure that you love your purchase(s). However, if you are not fully satisfied with the item(s) you receive, you may return the item(s) to us within 5 business days of receiving it, provided they are in original condition with tags intact. Once items are returned, you will be provided a store credit. You will have 14 days from the date the store credit was issued to use it.
We are not able to accept items that appear to have been worn, washed, not in original condition, or have had tags removed. Every aspect of the garment must be free from signs of wear and odor.
We can offer a store credit (excluding cost of delivery) and request that you return the item(s) unused and with tags intact to us. Please insure that all returned items are sent with a trackable, insured service that provides you with proof of postage, as we cannot take responsibility for items damaged or lost in transit. Please allow 10 days from the time we receive your return for it to be processed.
Where items are returned to us outside of this time frame we reserve the right to return the item to you.
EXCHANGES
We are unable to guarantee the item/size you need will be available once your return is received. Therefore, we will issue a store credit so you can use it towards another purchase and you will have 14 days from the date the store credit was issued to use it. We do not allow multiple exchanges meaning you will not be allowed to exchange from a specific order multiple times. For example if you place an order and receive it, you are allowed to make an exchange one time from that order so once you receive your new item from the exchanged purchase that is the final sale. We can't allow you to receive the exchange and then send that back for another item.
All SALE ITEMS are FINAL. There will be no return or exchanges on SALE ITEMS.
**Any unauthorized returns without confirmation from customer service will not be accepted**
Email us at help@shopskye5.com
Our mailing address:
SKYE5 Boutique
1821 N. Lake Forest Dr. Suite 700-402
McKinney, TX 75071
